Level 1 and Level 2 support for Huawei based IPCC platform • Execution of change requests, upgrades and project activities. • Interaction with other departments to execute project tasks including progress tracking with minimal oversight to deliver VoIP and Network projects in a timely manner to the support business. • Interaction with vendor support contacts to resolve technical problems with Desktop Computing, IP based Contact Center, Virtual Desktop Infrastructure equipment and software. • Prioritization and resolution of trouble/request tickets including immediate escalation urgent issue resolution • Campaign management • Setup computers and install software for various applications and programs. • Identification, logging and resolution of technical problems with software applications or network systems. • Manage & lead the team of IT Support Engineers to produce better result while dealing and mentoring accommodating the individual needs. • Broadcast of voice recorded messages of internal and external customers supporting the company revenue.