? Provides answers to clients by identifying problems, researching answers and guiding customers through corrective steps. ? Improve client references by writing and maintaining documentation. ? Provide qualitative services to customers on their technical problems. ? Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. ? Gather customer’s information and determine the issue by evaluating and analyzing the symptoms. o Provides resolution to every support ticket by calling customers to identify problems, research answers and guiding them through corrective steps. o Provides qualitative service to customers on their technical problems. o Act as the sole/primary IT administrator for over 150 companies in the Las Vegas area, in combination with the rest of the ITS team. This includes complete authority over all servers, networks, gateway devices, etc., and a willingness and ability to administer all of these. o Complete other technical tickets in a timely fashion, including calling clients as needed and processing messages received from our answering service. o Proactively examine client machines and client networks to ensure operating system and all other software installed are updated in accordance with automated software procedures.