All Services Other IT Technical Support $10/hr · Starting at $25 Manage a team of 20+ IT Technical support to successfully do properly cater support to company employees, Internal and External (Sister Company) users.Planning on the Work from home set-up to assist Global users.Lead all aspects of reporting, including task and project updates. Daily, weekly, and Monthly ticket report.Create proper schedule to allocate work force for shifting schedule.Create proper grading and process Key Performance Improvement for all Technical support officer.Conduct coaching and evaluation for evert support officer.Coordination with Infrastructure group which include Network Team, System Team, Security Team, Research and Development team on every project that we will implement.Coordination with external IT group on some support needed on our end.Project planning for the technical support execution that will affect operations.Creation of support guidelines for technical support knowledge base.Creation of Disaster recovery runbook for synchronize knowledge when it comes on business continuity planDo both hardware and software support on daily basisManage the team in the absence of team leaderSupport VIP users and get technical support office Create ticket report and submit to team leader for checkingExecute project/task plans, coordination with technical support officerBack-up Disaster recovery office, do the decision on activating DR site in absence of Team leader About $10/hr · Ongoing Download Resume Manage a team of 20+ IT Technical support to successfully do properly cater support to company employees, Internal and External (Sister Company) users.Planning on the Work from home set-up to assist Global users.Lead all aspects of reporting, including task and project updates. Daily, weekly, and Monthly ticket report.Create proper schedule to allocate work force for shifting schedule.Create proper grading and process Key Performance Improvement for all Technical support officer.Conduct coaching and evaluation for evert support officer.Coordination with Infrastructure group which include Network Team, System Team, Security Team, Research and Development team on every project that we will implement.Coordination with external IT group on some support needed on our end.Project planning for the technical support execution that will affect operations.Creation of support guidelines for technical support knowledge base.Creation of Disaster recovery runbook for synchronize knowledge when it comes on business continuity planDo both hardware and software support on daily basisManage the team in the absence of team leaderSupport VIP users and get technical support office Create ticket report and submit to team leader for checkingExecute project/task plans, coordination with technical support officerBack-up Disaster recovery office, do the decision on activating DR site in absence of Team leader Skills & Expertise Active DirectoryAppointment SetterCoachingComputer HardwareCustomer Care ServicesData AnalysisEntry DataInformation TechnologyOffice 365Remote DesktopTeam LeaderTraining 0 Reviews This Freelancer has not received any feedback. Browse Similar Freelance Experts Data AnalystsTrainersComputer Hardware EngineersActive Directory Experts