All Services Programming & Development Programming & Software IT Technical Support $20/hr · Starting at $50 Troubleshooting the issues and fixing it.Tracing down the issue and find the root cause for it.Managing IT incidents.Creating KB articles for well known issues or incidents.Understanding the used the applications and works as 1st level of support.Creating the support and escalation matrix and schema to be used.Defining the 3 level of support and communicating it with the business owners. About $20/hr · Ongoing Download Resume Troubleshooting the issues and fixing it.Tracing down the issue and find the root cause for it.Managing IT incidents.Creating KB articles for well known issues or incidents.Understanding the used the applications and works as 1st level of support.Creating the support and escalation matrix and schema to be used.Defining the 3 level of support and communicating it with the business owners. Skills & Expertise Artificial IntelligenceC#C++Data ExtractionGeneral / Other Programming & SoftwareInformation TechnologyPower BIProgrammingPythonSQL 0 Reviews This Freelancer has not received any feedback. Browse Similar Freelance Experts Power BI DevelopersC# ProgrammersComputer ProgrammersPython DevelopersSQL DevelopersArtificial Intelligence (AI) ProgrammersC++ Developers