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IT Technical Support

$20/hr Starting at $50

  • Troubleshooting the issues and fixing it.
  • Tracing down the issue and find the root cause for it.
  • Managing IT incidents.
  • Creating KB articles for well known issues or incidents.
  • Understanding the used the applications and works as 1st level of support.
  • Creating the support and escalation matrix and schema to be used.
  • Defining the 3 level of support and communicating it with the business owners.

About

$20/hr Ongoing

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  • Troubleshooting the issues and fixing it.
  • Tracing down the issue and find the root cause for it.
  • Managing IT incidents.
  • Creating KB articles for well known issues or incidents.
  • Understanding the used the applications and works as 1st level of support.
  • Creating the support and escalation matrix and schema to be used.
  • Defining the 3 level of support and communicating it with the business owners.

Skills & Expertise

Artificial IntelligenceC#C++Data ExtractionGeneral / Other Programming & SoftwareInformation TechnologyPower BIProgrammingPythonSQL

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