Produced redesign of training agendas, facilitator guides, and training materials for classroom based training sessions resulting in increased training satisfaction from 67% to 84%.Developed company-wide training program. Prepared written and electronic documents for user enhancement. Developed curriculum and materials. Delivered IT training courses in both group and one-on-one settings. Worked directly with clients/users to assess needs, analyze data, and design high-quality, customized programs and materials.