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Programming & Development

ITSM/ITIL Consulting

$30/hr Starting at $30

I will prepare workflows, customized software and documentation according to your company needs. Complex approach: processes/procedures and software to support them. Only real life best practises: no advertising inspired decisions, all solution from my projects. ITIL is not a dogma: effectiveness is more important. Software to consider: HelpDesk, Incident Management, Problem Management, Change Management, IT Asset Management, Project Management (planning, Gantt charts), Standard + Disaster Recovery & Database Backup, AD Integration, Email & Monitoring Integration.

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$30/hr Ongoing

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I will prepare workflows, customized software and documentation according to your company needs. Complex approach: processes/procedures and software to support them. Only real life best practises: no advertising inspired decisions, all solution from my projects. ITIL is not a dogma: effectiveness is more important. Software to consider: HelpDesk, Incident Management, Problem Management, Change Management, IT Asset Management, Project Management (planning, Gantt charts), Standard + Disaster Recovery & Database Backup, AD Integration, Email & Monitoring Integration.

Skills & Expertise

ConsultantITILItsmProcess DesignWorkflow Management

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