Been more than 10 years in Data Entry industry, meeting service level agreement by consistently meeting or exceeding hourly productivity target as well as quality goal. Became Workforce Manager that is responsible in publishing the end of shift report/endorsement report to the client. Accountable in updating the tracker for the keying assistance. Serve as a POC for any system issue related to the client tools. Work with the Account Supervisor/Account Manager/ Team Leads to conduct real-time root cause analysis of impacts. Then promoted as Team Manager; Identifies issues that affects performance real-time, gives immediate feedback on client escalations. Main role is monitoring agent’s performance (quality/productivity), provide action plan for the agent’s improvement and conduct team meeting. On this new opportunity, I am a passionate and hardworking freelancer and looking forward to serve you better.