• Over 15 years of experience in instructional design, leadership development, process improvement, people and project management • Confident and effective public speaker with experience in designing training content for Leadership, employee engagement, on-boarding and customer service • Hands-on, customer oriented manager with strong capabilities in forming and implementing innovative and creative strategies, and dedication to the principle of continuous improvement • Strong analytical, writing and research skills • Provides excellent communication with clients, vendors, customers and colleagues • Extremely organized, self-driven and detail orientation