I am briefly sharing a professional snapshot for your reference. 

A Lean Six Sigma Black Belt with 2decades of E2E project delivery experience.

Qualification:

B.Sc. Chemistry, Lean Six Sigma Black Belt, Business Analytics from IIT Mumbai's SJMSOM

Key strengths are analytical thinking, designing processes, influencer, process transitioning, people management, project management, eye for detail, visionary, and vendor management & client services.

24 Lean Six Sigma Green Belt/ Black Belt projects were completed successfully.

Key highlights and Impact of Completed Projects:

- Felicitated by JPMC MD KYC Solutions

- Reduced Costs by 15% - 20% across projects/industries using automation

- Increased efficiency in Banking System for Admin professionals by 25%

Domain Knowledge:

· ITES - BPO/KPO - Operations, Quality - Transaction Quality, PEX, Business/Delivery Excellence, voice and non-voice, domestic and international projects

· Healthcare - QMS, Quality Assurance, PEX using Lean, Six Sigma

· Banking and Financial Services - Phone banking, Quality Assurance, PEX using Lean, Six Sigma, Design Thinking, KYC and AML

· Logistics - call center ops, inbound, voice process, domestic markets - PAN India

· Consulting - Training and virtually implementing Quality approaches/methodologies.

Look forward to hearing from you to discuss this further.

Thanks & Regards, Zankhana Broker

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Mobile No.: +91-9820639719

Landline: +91-22-26123909 or +91-22-4974 1773

Email id: zankhanabroker@gmail.com or zankhanab@yahoo.com