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Level II IT Engineering support

$50/hr Starting at $250

I provide high-level technical engineering on the Microsoft 365 ecosystem and Generative AI integration. I specialize in bridging traditional cloud productivity with modern AI automation, ensuring that deployments are secure, governed, and high-performing.

M365 & Copilot Engineering:

  • Copilot Readiness & Deployment: Conducting data security reviews (Purview/Tenant hardening) to ensure Copilot doesn't expose sensitive internal data.

  • Custom Agent Development: Building and deploying declarative agents via Copilot Studio to automate specific business workflows.

  • Tenant Administration: Expert management of Exchange Online, SharePoint, and Teams architecture for MSP-level reliability.

Hybrid AI & Infrastructure:

  • AI Voice Implementation: Integrating Vapi/Retell AI voice agents with M365 workflows and Teams environments.

  • On-Premise LLM Solutions: For clients requiring total data sovereignty, I deploy local models (Ollama/Llama 3) on hardened Linux infrastructure.

  • Network & Identity: Advanced configuration of Cloudflare DNS, Entra ID (Azure AD), and secure SMTP/IMAP routing.

The Partner Advantage:I act as a "Tier 2" escalation resource. I deliver project-based engineering that is fully documented and white-label ready. Based in Orange County, CA, I offer the technical depth of an architect with the reliability of a local US partner.

About

$50/hr Ongoing

Download Resume

I provide high-level technical engineering on the Microsoft 365 ecosystem and Generative AI integration. I specialize in bridging traditional cloud productivity with modern AI automation, ensuring that deployments are secure, governed, and high-performing.

M365 & Copilot Engineering:

  • Copilot Readiness & Deployment: Conducting data security reviews (Purview/Tenant hardening) to ensure Copilot doesn't expose sensitive internal data.

  • Custom Agent Development: Building and deploying declarative agents via Copilot Studio to automate specific business workflows.

  • Tenant Administration: Expert management of Exchange Online, SharePoint, and Teams architecture for MSP-level reliability.

Hybrid AI & Infrastructure:

  • AI Voice Implementation: Integrating Vapi/Retell AI voice agents with M365 workflows and Teams environments.

  • On-Premise LLM Solutions: For clients requiring total data sovereignty, I deploy local models (Ollama/Llama 3) on hardened Linux infrastructure.

  • Network & Identity: Advanced configuration of Cloudflare DNS, Entra ID (Azure AD), and secure SMTP/IMAP routing.

The Partner Advantage:I act as a "Tier 2" escalation resource. I deliver project-based engineering that is fully documented and white-label ready. Based in Orange County, CA, I offer the technical depth of an architect with the reliability of a local US partner.

Skills & Expertise

Azure ADEntra IdIntuneIt Support EngineerMicrosoftMicrosoft 365

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