Linux Administrator
# Working on Cloud Computing Technology on AWS (Amazon Web Services).
# Handling and managing AWS cloud-like S3 storage, EC2, RDS database, load balancer, cloud watch, ses service, VPC(clod private network), configure CLI mode, create AMI, IAM users policy.
# Storage-related tasks like disk addition, increase & decrease of the existing disk using EBS, have worked on S3 bucket to store data.
# Database-related tasks like changing instance type of RDS, monitoring, and backup of RDS.
# Server-related tasks like managed EC2 instances, creating AMI, snapshots, changing instance type, Key Pairs, creating a new instance from AMI.
# Working on High availability solutions in AWS Cloud Infrastructure using Route 53, ELBs service.
# Installing, Configuring, and troubleshooting of Linux server (Red hat, CentOS, Ubuntu).
Monitoring and Management of servers including Abuse issues, package installation, updates etc.
# Solving customer’s queries which come in form of Support Tickets on support center, Emails, and Live Chat..
# Interacting with clients through Live Chat or Phone Call on complex issues..
# Ensuring to install all the required software and the entire application working fine on the servers.
# Creating solution documents for the customer requirements.
# Resolving customer technical issues through diligent research, reproduction, and troubleshooting.
# Daily / Monthly Report Management.
# Day to day troubleshooting the problems regarding the various user complaints related to website, database, and emails.
# Ensure customer satisfaction by responding to all escalations regarding services offered.
# Handling RMM Tools
# Managed Monitis Tools
# Handling Munin Monitoring tools
# Managing and handling Load Balancing like this Haproxy
# RedHat 5.x/6.x, Centos 5.x/7.x, Debian 4.x/5.x, Ubuntu
# Handling Zimbra mail Server
# Apache Server, Manage PostgreSQL, Mysql Database
# LAMP Server with Mysql database
# Manage Nagios Monitoring tools server