Basil previously worked in Sales and Customer Service. He has experience in: - dealing with customer complaints - handling customer enquiries - promoting the company - informing customers about product choices - referring customers to the relevant department - contacting potential and existing customers to inform them about products and services -answering questions about products/services or the company - asking questions to understand customer needs - closing the sale - taking and processing orders - handling customer complaints - getting referrals from customers - keeping records of calls, sales and other useful information