Microsoft Office 365 support

Here’s a comprehensive look at what Office 365 support by me entails:

User Management

1. User Creation and Management

   • Adding, removing, and managing user accounts.
   • Assigning and managing licenses and subscriptions.
   • Configuring user properties and settings.

2. Group and Role Management

   • Creating and managing distribution groups, security groups, and Office 365 groups.
   • Assigning roles and permissions to users and groups.

3. Password Management

   • Resetting user passwords and managing password policies.
   • Enabling and supporting multi-factor authentication (MFA).

Service Management

1. Exchange Online

   • Managing mailboxes, distribution lists, and shared mailboxes.
   • Configuring mail policies, spam filters, and data loss prevention (DLP) rules.
   • Managing calendar and scheduling features.
2. Security and Compliance

   • Security Settings

     • Configuring security policies and settings.
     • Managing security groups and roles.
     • Monitoring security alerts and incidents.

   • Compliance Management

     1. Implementing and managing data retention policies.
     2. Configuring and monitoring compliance solutions (e.g., DLP, eDiscovery).
     3. Ensuring adherence to regulatory requirements.
     4. Support and Troubleshooting

     5. Issue Resolution

        • Responding to user-reported issues and service requests.
        • Troubleshooting and resolving technical problems.
        • Liaising with Microsoft Support for unresolved issues.

     6. Knowledge Base and Training

        • Maintaining documentation and user guides.
        • Providing training and support to end users.