Customer service translation Knowledge Retention Attention to Detail Organization Flexibility Friendly Calm Under Pressure Effective Communication Skills Speed sales Creativity i do believe that An agent’s mission is to provide the highest quality support to customers. To accomplish this, they need to be able to learn and memorize a good amount of information about your company. By the time they get up and running, they should at least know the ins and outs of your product or service and be on board with your brand’s philosophy