I was given the problem of incorporating a calendaring function using an existing mail system. After extensive research I developed a modification that solved the problem. The modification was presented to the President of the company and was incorporated as part of a major change in the e-mail system. The system change allowed the legal department to keep track of problems with emails - to avoid possible litigation, and allowed IT to better manage the email system. Performed technical support - either by desktop support or combination of phone and remote access. I was consistently a top performer for troubleshooting issues and fixing problems quickly. This talent allowed me to help the business operate at peak efficiency - thus keeping everything running smoothly, reducing downtime and decreasing operating expenses. Currently perform remote techsupport for a media company -- in Houston, TX Support is for a variety of applications they sell.