• BS Computer Science and Information System Graduate ( 4 years ) • Working experience on asset management and tracking • In-depth knowledge and experience in Desktop Software and Hardware troubleshooting • Network Printer installation and mapping • In-depth working knowledge of WAN specializing in Cisco Networking, T1 Troubleshooting/Isolation, LAN Switching, IP Routing, CCNA equivalent knowledge and service assurance related skills. • Thorough knowledge on Voice over Internet Protocol (VoIP) configuration and troubleshooting. • CCM, Unity Server proficiency. • In-depth knowledge on Windows desktop and laptop helpdesk trouble isolation and troubleshooting. • Vast knowledge on server implementation and management • Windows Server 2003 and 2008 proficiency • Active Directory OU and Policy management • Proficient in the configuration, optimization, and troubleshooting of VMware technologies in enterprise environments. • Managed to work well on a 24/7 and/or standby operations settings. • Demonstrated proactive involvement in Escalation Management, which includes, but not limited to, Client Email Escalations, Supervisory Calls, Email Escalations, and interaction with Global Escalation Managers. • Organized team building activities to maintain a solid working relationship.