Responsible for design and migration of secure converged networks, and medium Voice over IP platforms under the SIP Protocol. Elaboration of the technical part (RFP) for tenders with institutions of the Colombian State. Technical support in the elaboration of commercial proposals in Wired, Wireless LANs and ADCs. Other Activities: o Contributed to the development of a culture of Customer Service. o Managed organizational change within the area of Technical Customer Service. o Contributed to the development of new areas of company business. o Contributed to the development of international education programs.