EDUCATION Georgia College and State University 8/2005-6/2009 IHG My Learning 10/20010-02/2016 EXPERIENCE Front Desk Supervisor & Housekeeping Manager 10/2010 – 4/2016 Complete weekly schedules for Front Desk & Housekeeping Motivate, coach and train Front Desk and Housekeeping team members, set goals and hold team members accountable, and provide feedback, rewards, and recognition. Handily billing problems for guest. Discount rate if there was mistake on our part. Review folios with guest, so they understand all chargers. Host Housekeeping Olympics event, coming up with prizes and team-building games. Enforce all existing and new policies and procedures with the front Desk Conduct regular performance reviews of front desk and housekeeping team Balancing the system to make sure we are not over/under sold on room Handle guest complaints effectively Willing and able to work any shift, including audit and fill in when other employees are not able to work their scheduled shift Customer service, Organizing Answer the phone Keeping inventory and ordering supplies Maintain brand standards and keeping Housekeeping up on the standards Complete all section of daily and determine cash variance +/- Check in and out of guest, working with no supervision Miscellaneous computer software include Microsoft Word and Excel