Throughout my career, I have demonstrated the ability to further increase both productivity and profit through the creation and implementation of improved administrative and customer service procedures. For example, an invoice processing system I developed and implemented discovered over $5K dollars in billing errors from one subcontractor.  My abilities have also been utilized by previous employers:  initiated a problem management system, appointed first Customer Relations Specialist for demonstration of problem solving skills, provided technical assistance on various levels are some examples.  Highly personable Administrative Professional with over 15 years of experience in office management, customer service and administration within the construction and financial industries.   - Demonstrated ability to gain customer trust and provide exceptional follow-up - Track record of design and implementation of reporting procedures that reduce labor    co