Hey there :) i'm Ernest, your friendly and reliable online customer care representative, with the spirit of marketing as well. I would like to make a bid to join your team please, My special services and features includes; Managing the affairs and rendering effective customer service to customers. Solving customers problems with the company’s product and services, Promote an excellent customer service approach within, investigating complaints or issues of poor customer care, both timely and efficiently. Plan, organize, direct, manage, and evaluate the customer service activities and budget of an organization, if such extra service would be requires. To Implement and, or manage the organizations customer service policies, procedures, standards, and strategies Comply with and maintain knowledge of applicable rules, regulations, standards, and best practices, Ensuring all customer service activities support, and strengthening the strategic objectives of the overall organization. And overall, attending to customer’s complaints and queries, Responding to customers via phone calls, emails, Zendesk, facebook, twitter, instagram etc, in solving the customer related issues in general.