Business Operations Analyst | Software Asset Management (SAM) | Hardware Asset Management (HAM) | Procurement | Process Improvement | ServiceNow | Oracle
I am an experienced Business Operations Analyst with a proven track record of supporting enterprise-level organizations through operational excellence, asset lifecycle management, procurement coordination, data governance, and cross-functional collaboration. My background combines business operations, software and hardware asset management, process improvement, reporting, and technical development support to help organizations increase efficiency, reduce risk, and improve operational performance.
Throughout my career, I have partnered with Finance, Procurement, Information Technology, Security, Legal, Vendor Management, and Business Leadership teams to streamline workflows, manage assets, support audits, and ensure accurate business records. I specialize in identifying operational challenges, developing scalable solutions, and implementing processes that improve visibility, accountability, and organizational effectiveness.
My expertise includes Software Asset Management (SAM), where I have supported software lifecycle processes including software request management, license management, compliance monitoring, entitlement validation, software inventory reconciliation, and software asset reporting. I understand the importance of software governance and work closely with stakeholders to ensure assets are properly tracked, documented, and aligned with business requirements.
In addition to software asset management, I possess extensive experience in Hardware Asset Management (HAM). I have managed hardware asset records throughout the entire lifecycle, including procurement, deployment, inventory management, refresh planning, transfers, retirement processes, and asset retention. My experience includes maintaining accurate asset repositories, validating inventory records, supporting audit readiness initiatives, and collaborating with internal teams to ensure proper asset accountability.
My procurement and purchasing experience includes coordinating purchase requests, purchase orders, supporting vendor onboarding activities, reviewing procurement documentation, managing approval workflows, and maintaining accurate financial records. I have extensive experience working with procurement systems and enterprise platforms to ensure data integrity and process compliance while supporting business objectives.
I am highly skilled in ServiceNow and have leveraged the platform to support asset management operations, request fulfillment processes, workflow coordination, record management, and reporting. I understand how to utilize enterprise systems to improve operational visibility and create more efficient business processes.