I have more than 15 years of successful experience in customer service, sales, and back office BPO industry. I support all levels of the operation and admin groups within the organization. My strengths in account maintenance, problem-solving, staff support, and planning/implementing proactive processes and procedures to avoid issues from arising. Successfully launched operations with new accounts to generate growth, revenue and acquire new accounts for the organization. I posses the skills for PNL Management to help the organization manage cost, reduce errors, and create effectiveness. I am Education: Bachelors in Business Management and Black Belt Six Sigma