I’m Ziah, a results-driven Chief Operating Officer and Operations Leader with years of experience streamlining processes, leading high-performing teams, and driving client success in fast-paced digital agencies.
I specialize in:
Operations & Workflow Optimization – built and automated SOPs that boosted efficiency by 80% and reduced turnaround times by 30%.
Client Success & Account Management – managed 60–80+ clients at once while maintaining strong retention through proactive communication and smooth project delivery.
Team Leadership – led and scaled teams of 20+ across creative, marketing, and fulfillment departments, fostering collaboration and performance excellence.
Financial Oversight & Cost Control – implemented cost-saving strategies while ensuring projects remained profitable and aligned with business goals.
Alongside my operational expertise, I bring creative direction and marketing experience—from overseeing ad campaigns to designing graphics and websites. I thrive at the intersection of strategy and execution, making sure every project is delivered on time, on brand, and with measurable results.
If you’re looking for someone who can bring structure to chaos, optimize your workflows, and keep your clients happy, let’s work together!