- 20 years experience working at Bank America in a high production operations environment. This included meeting Six Sigma customer service goals, and handling non-routine sales while always adhering to bank regulatory policy. - Daily interaction with a multicultural customer base ensured I developed the skills to effectively communicate with customers from different socioeconomic backgrounds. One day I might be handling a call from a top tier customer in Asia and the next dealing with armored carriers based in New York. - In depth knowledge of bank operations, policy, procedure and compliance.