Lead consultant in charge of technical services engagements including:
- Definition, measurement, and analysis of enterprise performance,
- Optimization and automation of organizational operations,
- Behavioral and structural modeling of complex systems,
- Business intelligence analysis, design, and presentation, and
- Mentoring technical teams and training end users.
Successful projects have included:
- UML/SysML Modeling of complex system of systems for major defense contractor;
- Improvement of Software Development process for consumer electronics giant;
- Automation of Software Quality process for major software publisher (600+ titles);
- Management of Six Sigma projects for large clients in various industries;
- Automation of Technical Support process for large residential lender;
- Design and Implementation of improved Change Management, Customer Service, and Data Quality processes for major software publisher.
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