Results-oriented, highly organized senior-level manager with over 20 years of IT leadership experience in diverse industries, which include healthcare, consumer business, financial services, high technology, manufacturing, insurance, and telecommunications. Offers a career-record of success focusing on project management, application architecture, customer relationship management (CRM), enterprise resource planning (ERP), computer telephony integration (CTI), electronic data interchange, and enterprise application integration (EAI). Areas of expertise include:
Business Process Modeling
Package-Based Systems Implementation Call Centers
Data Warehouse
Targeted Marketing Systems
Relational Technologies
Systems Integration
Data Modeling
Custom Development
Selected Accomplishments
Started up a business re-engineering/process modeling practice that grew over 200% annually over three years
Product Manager for case tool to supp