I help businesses fix broken reporting and turn operational data into clear, management-ready insights. With 18+ years of experience (including 15+ years as Process Manager at IndiaMART), I specialize in building MIS dashboards, documenting workflows, and defining system requirements for CRM/ERP projects.
Services Offered:
MIS & KPI Dashboards: Weekly and monthly reports in Excel/Google Sheets that track sales, operations, SLA compliance, TAT, backlog, and revenue leaks. Designed for leadership review, not just data dumping.
Process Documentation: SOPs, BRDs, workflow maps, and requirement documents that reduce dependency on key people and ensure consistent execution.
CRM/ERP Requirements: I translate your operational workflows into structured BRDs for developers, covering sales, inventory, support, and reporting modules.
Operational Audits: Review of your current data flow, reporting structure, and processes to identify bottlenecks, time/money leaks, and quick-win improvements.
Differentiators:
18+ years of hands-on operations experience, not just dashboard design.
Proven track record: 83% reduction in processing time, ₹80 lakh/year cost savings, complaint resolution time reduced from 15–25 days to under 3 days.
Experience building MIS for 56-member teams and presenting to AVP/VP/CEO-level stakeholders.
I don’t just deliver files; I document the process so your team can update reports weekly without ongoing dependency.
Tools: Advanced Excel, Google Sheets, SQL (MySQL/PostgreSQL), CRM/ERP systems, Jira, Appsmith, AI productivity tools.
Location: Dehradun, open to remote work across India. Willing to travel for field reviews.
If your leadership team spends more time fixing reports than making decisions, I can help. Sample dashboards and SOP templates available on request.