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Oracle HCM Cloud Fusion support

I can support the following • Performance Management Service level agreements Levels P1 P2 P3 P4 Remarks Incidence Response 98 % in 15 mins 98 % in 30 mins 98 % in 1 hour 98 % in 2 hour P1, P2 forms 10 % of total incidents Incident Recovery 98 % in 2 hours 98 % in 2 hours 98 % in 4 hours 98 % in 1 day Incident Resolution Within 3 working days Within 5 working days Within 10 working days Within 15 working days

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$40/hr Ongoing

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I can support the following • Performance Management Service level agreements Levels P1 P2 P3 P4 Remarks Incidence Response 98 % in 15 mins 98 % in 30 mins 98 % in 1 hour 98 % in 2 hour P1, P2 forms 10 % of total incidents Incident Recovery 98 % in 2 hours 98 % in 2 hours 98 % in 4 hours 98 % in 1 day Incident Resolution Within 3 working days Within 5 working days Within 10 working days Within 15 working days

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