My niche is full service application consulting for CMS and CMMS applications with regard to either application upgrades or new software implementations. I specialize in Verint Impact 360 (aka Blue Pumpkin), Micromain, and Maximo implementations, as well as call center ticket tracking, scheduling, reorganizing and start-ups.
My passion is helping clients surpass their own goals by lending my expertise in project management, people management and facilitation of training. I’ve been IT trenches, the call center management cauldron and understand everything that it takes to get your projects done on time, in budget and within the original scope.
The biggest strength I bring to the table is my broad background and experience across many industries implementing various new systems and applications. No matter the company size or stage of growth I am able to propose different levels of solutions to enable them to reach their goals in the most efficient and financially responsible
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