When people think about process documentation they think about the narrower topic of process mapping but process documentation includes any and all documents that go into supporting process including the discovery of processes, mapping software, additional tools and SIPOC and FMEA, policies and procedures. PROCESS DISCOVERY *Exceptions* *Priorities* *Consistency* I have seen that very often people in one department may be performing the same tasks in different ways. This usually happens when there was no formal training or poor (read: no) documented procedures for new hires. As a result, everyone has to figure it out for themselves. I want to help you ensure there is consistency in processes and that means discovering how the many people perform the same work.