I have over 12 years experience in the IT sector and have worked with numerous non-profit, for profit, and government organizations both domestic and international. Specialties include business process mapping, process engineering/design, process analysis and workshop training. I am a Certified Salesforce Administrator with experience in user adoption and strategic deployment of information systems. Relevant Experience Consulting with organizations to improve systems and processes to maximize efficiency • Project Management training and consulting • Process and systems design and engineering • Data and Process mining and analysis • CRM database management • Information system architecture and integration • Cloud systems administration • Analyzed organizational structure and information systems for reporting program effectiveness • Process engineering to identify gaps and increase efficiency of operations • Promoted the use of software and information systems to better manage project activities and data • Facilitation of knowledge management initiatives to share information about projects and activities • Administrating and maintaining cloud-based information and project management system to manage data concerning international programming