I have worked with many process improvement teams over the years. I love being able to contribute valuable insights when working towards improving a process. I have listed a few examples here, but primarily I use whatever software the client has standardized on. As a team member I have utilized tools such as MS Visio and Excel to provide value-add artifacts to fellow team members during each phase of the improvement process. And as you know at the end of the day it is all about facts. My database background allows me to harvest and transform information directly from a data source in order to support the business decisions made throughout the process. This particular service lends itself well to remote work. Information can be processed offline, and with today’s technology can be disseminated to team members in seconds. Working remotely allows more focus on the tasks at hand as opposed to it being a secondary task while onsite.