Software Go-Live is the first phase of business digitization, ongoing maintenance and support plays a crucial role in long-term success. Business demands software modification and upgrades due to high consumer expectation, competitive market and to sustain/grow in the business. The product sustenance team at Apogaeis helps clients to incremental change in the product's functionality following corrective and preventive maintenance on demand by architecture consulting, technology evaluation, production support, upgrades and migration, product modernization, release management, document management and optimizaton. A- Application Sustenance B- Software Product Sustenance C- Legacy System Migration & Support D- Quality Assuarance Object Of Testing Usability Testing Knowledge Of The System Degree Of Automation Degree Of Isolation Components Time Of The Testing Basis Of Positive Scenario Degree Of Preparedness To Be Tested F- Business Process Services New Age Customer Support Customer Relationship Management Voice Support Non-voice Support Technical Customer Care Support Non-technical Customer Care Support G- IT Strategy & Architecture Infr. Deployment, Upgrades & Management Network & Security System Integration