I am a professional social and market researcher with over 20 years' experience. I have a broad knowledge of research strategies, methods and project management gained through postgraduate study, professional development and above all through extensive professional experience in third sector, academic, and local government settings. My principal research interests are in the evaluation of services (particularly in health and education services) and I am also proficient and experienced in programme evaluation using quantitative, qualitative and mixed methods approaches with particular expertise in survey design and analysis. I have expertise in the use of new technologies in research (e.g. online surveys, online focus groups and research using social media and online communities) and teaching and learning (particularly with regard to e-learning).