What sets me apart from other Freelancers are my milestones in both employment platforms- virtual and real. Virtually, eleven-year experience in Upwork in the fields of administrative management, executive virtual assistant position, and customer service (voice, and email), proofreading and editing content, writing policies and procedural system, and data management or data entry. Experienced in managing multiple projects, setting up a human resource department including writing policies and business process documents in recruitment, onboarding process, attendance adherence monitoring, recruitment of Freelancers on Upwork, writing and conducting recruitment tests, monitors attendance adherence, auditing business system adherence, writing social media posts and website contents and product subscription. In a regular office set up, 11 managerial years of experience as Operations Manager of family businesses, and as head of a service department handling a 5-division department - Call Center, Finished Goods, Parts Inventory, Accounting, and Data Management, with 5 division heads and 18 personnel. Successfully institutionalized the businesses and departments managed by putting all business processes in place and defining the KPIs for each position thus improving output resulting in the attainment of goals.