Sr. Project Manager with 15 years of experience in Customer Service Operations Management, Project management, Design Business Strategy and Organizational development. Highly experienced in Client Management; Risk Management; Large Team Management; Conflict Management; Compliance Management; SLA Management; Budgeting & Scheduling. Comprehensive problem solving abilities with excellent verbal and communication skills; Having experience in both Retail sales & corporate Sales, Inbound & outbound domestic-international Customer Service, Administration & WFM. Ability to deal people diplomatically and professionally, willingness to learn, Team facilitator.