*Provided training to enable the convertion of one million customers to different level of service while maintaining customer satisfaction level. *Coached sales agents in retention skills resulting in improved subsriber retention rates. *Developed training documention to enable affilaites to sucessfully launch new products and services. Accomplished professional with successes in working with start-up and established companies in a variety of industries. Capable of managing and developing sales, customer service, operations and technical training programs that will improve human performance and increase business productivity.