With 6 years of Customer Service, back-office, fraud analyst and other administrative works performed in the business process outsourcing. Also had 2 years of experience as Project Manager/General VA, I have clients whose line of businesses are E-commerce, B2B & B2C sales and other project-based work where I need to perform research and other admin duties. I am prepared to take on roles such as but not limited to General VA/Executive Assistant/Personal Assistant & Project Management roles. I am 30 yeas old from Manila, Philippines.My previous roles are as follows: * General Virtual AssistantPart of my main duties are:1. Customer Service- answer queries from customers via email, chat & phone- reach out to customers for order status and updates- manage tickets in Zendesk & Reamaze2. Project Manager- send quotations to clients- discuss project brief with clients- manage projects from kick-off to post project status- mediate between clients & team members to meet project deadlines- track progress & timelines- Used Trello, Slack & Monday.com3. ETSY Product Listing- create new listing for ETSY shop- edit & publish drafts from listing- upload images and add variations on listings- add tags/keywords on listings4. General Virtual Assistant- email management- calendar management- research- data entry- database management- Use: Google Suites, Dropbox, Slack, Skype, Hangouts, MS offices, etc.Tools I have used:- Communication : Skype, Slack, Zoom, Hangouts, WhatsApp, Discord- Email: Gmail, Yahoo Mail, Outlook- Project Management: Trello, Asana, Monday.com- Customer Service: Zendesk, Reamaze, Helpscout- E-commerce: Shopify, ETSY- Time-tracking: Toggl, Timedoctor, Hubstaff- Voice recorder: Speakpipe, Vocaroo- Screen recording: Loom, Screencast-o-matic- Photo editing: Canva- Social Media sites: FB, IG, Twitter