Around 12 years experience in the IT industry. Worked as Project Manager / Scrum Master / Customer Support Manager. Experience in leading development, support/maintenance, transition, integration projects. A quick learner and self motivated individual with excellent communication and presentation skills, having proven track record in number of different technologies and roles. Knowledge on Agile / Scrum best practices (Lean / Kanban etc.) and tools (Rally / JIRA etc) Experience in managing IT Operations, Incident Management, Change Management and Problem Management. Ensuring quality compliance, helping with audits. I have also played the role of Automation Lead and have extensive knowledge in identifying and implementing automation solutions across different projects resulting to huge cost and effort reduction Have work experience in India, Australia and USA.