• Answer questions, managing tenant issues, creating & assigning work orders.

• Following up with maintenance & vendors to make sure work orders on are completed.

• Closing work orders, uploading invoices from vendors. • Scheduling maintenance with vendors and tenants.

• Scheduling property for showing Inspections including interim, lead, move in and move out inspections.

• Monitoring and coordinating HOA violations and resolve within timeframe.

• Making sure that turnover are scheduled and completed on time.

• Requesting estimates from the vendor and approval of the estimate to the landlords.

• Scheduling payments to vendors

• Creating payment plans & sending out for signature

• Creating tenants documents such 5 day notices, renewing leases, coordinating move in’s/out’s,

and special projects.

• Take appropriate messages/document calls accordingly

• Scheduling prospects for property showing.

• Monitoring Vacancy and preparing properties for turnover.

• Listing of vacant properties online.

• Generating and Lease Renewals.

• Qualifying prospects for tenancy.

• Follow Up Calls for leasing agent/CRM & reporting.

• Collect documents for underwriting, forward to leasing for processing

• Tenant Relations (work together with leasing, property manager & maintenance department).

• Make delinquency calls to tenants who have not paid rent.

• Send out move out instructions/schedule move out inspections.

• Enter paid bills into property management software accordingly.

• Setup in Vendors in property management software add documents to their account.