I pride myself with 10 years of experience in BPO industry. Covering sales, customer service and technical support with multiple accounts. I am also a graduate of BSBA Major in Finance and Management Accounting. I was promoted as a Quality Assurance Specialist and as a Quality Assurance Specialist, I am responsible for monitoring and performing live call audits for Level 1 and Level 2 agents and providing comprehensive reports. Thus making me an expert in report generation and data computing.