Defining & achieving quality in a human services environment can be tricky. SolOG Consulting is aware of the myriad constraints existing in the human services landscape such as limited resources, conflicting priorities & outcome goals and complex bureaucracies. These constraints shouldn’t limit the application of creativity and innovation needed to improve outcomes for the clients you serve.
Quality Improvement, also called Continuous Quality Improvement, is a systematic, continuous process of improving quality. This process helps organizations move beyond quality control and quality assurance to really improve outcomes for clients. Quality Improvement asks the question – How can we do better?
There are several tools that support Continuous Quality Improvement:
- Plan, Do, Study, Act (PDSA)
- Lean Six Sigma (Define, Measure, Analyze, Implement, Control – DMAIC)
- Business Process Improvement
These processes use a variety of tools to help your organization achieve better performance, better outcomes for clients and improved workflows, such as:
- Cause & Effect Diagrams
- Data Analysis
- Fishbone Diagram
- Focus Groups
- Interrelationship Diagrams
- Mistake-Proofing
- Prioritization Matrices
- Root Cause Analysis
- SWOT Analysis
- Value Stream Mapping