As a receptionist, my day-to-day duties are: 1. answering enquiries by phone and on email 2. providing or sending out information 3. managing a booking system 4. basic clerical work I have a friendly and confident personality, a smart appearance, good spoken and written communication skills, the ability to stay calm under pressure, the ability to be polite but firm when dealing with difficult, impatient or upset people, good organizational skills, basic IT skills, the ability to follow safety and security procedures, and put them into effect. I also have the ability to use office equipment such as switchboards, fax machines and photocopiers. t in the work of the organization.