Do you need someone to cover your customer support desk remotely?
I can respond to emails, answer calls, cover your chat support, etc. You can choose between ongoing, temporary, one-off, or project-based customer support freelancing services.
My experience includes:
- Approximately 2 years of experience providing remote customer support for a SaaS (tech) company in the EdTech industry (GoSkills). I served both B2C and B2B customers from all over the world.
- Approximately 2 years of experience providing remote support for proposal management clients from the KPMG US auditing firm.
- 6+ years of experience providing support as an audiovisual librarian at a media house - Television Jamaica (TVJ).
Excellent customer support is essential for maintaining brand image as well as converting and retaining customers. Small business owners might struggle with customer support since you have to juggle many hats to run a business, making things like response time poor. Let me help you with that and take one item off your to-do list.