I am a Remote Technical Operations and Systems Support Specialist with over 16 years of combined experience supporting business operations, internal systems, and technology-driven workflows. My background spans long-term in-person operational roles as well as remote support for SaaS-based companies, agencies, and distributed teams.
I specialize in keeping systems, tools, and processes running smoothly behind the scenes. My work focuses on day-to-day technical operations support, SaaS platform coordination, workflow accuracy, documentation, and cross-team support. I work closely with internal teams to ensure data consistency, reliable publishing processes, and efficient use of tools.
My experience includes working with platforms such as Webflow, Airtable, CRM systems, internal dashboards, automation workflows (execution and monitoring), and structured content management processes. While I do not build automations from scratch, I am highly effective at running, validating, troubleshooting, and correcting data issues within existing workflows, including manual intervention when required.
In addition to technical operations, I bring strong coordination and analytical skills. I have supported project documentation, reviewed Statements of Work for clarity and completeness, assisted with internal learning materials, and helped streamline operational handoffs between teams. I am comfortable working within established systems while continuously improving processes through research, structured thinking, and fast learning.
As a dedicated resource, I am best suited for companies that need consistent, reliable support rather than short-term task execution. I integrate into existing workflows, communicate clearly, and take ownership of operational stability. I work well independently, adapt quickly to new tools, and am comfortable supporting EST-aligned teams in a fully remote environment.
My approach is practical, detail-oriented, and focused on long-term value—helping teams reduce friction, maintain accuracy, and scale operations with confidence.