Remote Technical Operations and Systems Support Specialist helping SaaS teams run smoother through reliable workflows, system coordination, and fast technical problem-solving.

I’m a Remote Technical Operations and Systems Support Specialist with over 16 years of combined experience across operations, systems support, and technical coordination, including SaaS-based environments.

I currently support SaaS clients through a virtual assistant agency, working closely with internal teams to ensure systems, workflows, and content operations run smoothly and consistently. My role bridges operations and technical support, focusing on keeping tools aligned, data structured, and processes functioning reliably.

My experience includes daily work with platforms such as Webflow (CMS), Airtable, HubSpot, Shopify, and structured automation workflows. I onboard brands, tools, and agencies into organized systems, validate data accuracy, monitor outputs, and resolve issues when processes do not behave as expected. While I don’t build automations from scratch, I understand how interconnected systems function and can quickly identify and correct problems.

I also assist with operational documentation and client-facing deliverables, including Statements of Work, internal process reviews, and learning resources created from training sessions. I have experience reviewing documentation for clarity, consistency, and missing or overlapping sections, and communicating improvements clearly.

I learn quickly, enjoy working with technical systems, and adapt well to new tools and environments. I’m methodical, detail-oriented, and comfortable working independently in remote teams.

I’m best suited for long-term remote roles where I can become familiar with a company’s systems and support ongoing operations rather than short-term task-based work. I value clear communication, stable workflows, and building dependable working relationships.

Work Terms

Availability:
Full-time remote work preferred

Hourly Rate:
USD $15 per hour

Payment Methods:
Direct bank deposit or PayPal

Working Style:
I work best in long-term engagements where I can gain a strong understanding of your systems, workflows, and operational priorities. My focus is on consistent, ongoing support rather than one-off tasks.

Time Zone Preference:
I prefer working aligned with EST or overlapping hours where possible, with clearly defined availability.

Collaboration:
I am comfortable working within structured teams and established workflows, and I adapt well to both synchronous and asynchronous communication styles.

Onboarding:
To begin work smoothly, I typically request a clear overview of responsibilities, tools in use, priorities, and preferred ways of working.

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