I have been working for the call center industry for over 8 years and started working online since 2013.I am an experienced Customer Service Representative (CSR), and Team Leader, Customer Relations Specialist, Business Development Consultant and recently a Customer Support Associate for UK based Ecom. I have worked for accounts that require me to receive inbound calls, and leave notes on their accounts, cold calling to prospect for new accounts, or do some collection calls for overdue accounts. Manage a team of agents remotely and also monitoring agents for quality assurance.