My name is Matthew Windsor having ~ 7 years of solid experience in Customer Services. Back in 2009, I have started my own contact center which has grown to successfully have 43 member at present.
Our previous experience includes working with US based SaaS applications, Car Dealership, online gaming zone, Transportation, Property Management and e-commerce websites. The job responsibilities mainly were Chat Support, Email / Phone Support (tier 1, 2)., Appointment Setting, Conducting demo session over Gotomeeting & join.me, documenting previous chat, email, call history, tutorial / blog writing and Data Entry.
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