• Responsible for managing and operating an Australian Based offshore Inbound, Outbound, Lead Generation, Live Chat sales account. • Pioneered a Manila Business to Business sales team, where I was also accountable for recruitment, transition, training needs analysis for the growth of campaign. • Developed a Culture where the main focus is people development, process orientation, and passion for performance of each member. • Responsible for shifting a Lead Generation team to Outbound B2B sales team, with 50% increase on sales conversion rate and maintaining an average of 2 Sales per day for cold calling, and acquired marketing campaigns within the first 12 months. • Success resulted to new client acquisition, and rebranding of B2B campaign. Took charge of ramp ups for Online, and Inbound team, with 90% success rate during the first two months. • Oversee overall development of staff from recruitment process, training, induction period, and operations. • Coaching and mentoring team leaders, ensuring that they are goal oriented, highly motivated and passes on their drive to team members. • Ensure implementation of client specific policies and continuous review of performance level for early resolution, and advancement of stakeholders. • Achieved and maintained a high level of efficiency for all programs handled which resulted in the company maximizing its profits while decreasing cost of operation. • Created new processes, and modified current ones that assign accountability to particular people at specific levels within the center such as the dispute process, sales process, new hire mock call process, which helps to improve and solve operations, quality, and training needs. • Took the lead in revisiting, and developing the training curriculum, and quality scorecards which greatly affects the company’s revenue through agents’ productivity. • Lead and initiate changes on commission scheme that drives the desired