10+ years as a Business Analyst focusing on requirements elicitation and documentation, interface and business process design, Use Case analysis, and Quality Assurance/Testing. • Excellent customer service, top-notch documentation, and project coordination • Extensive customer/user interface for requirements elicitation and application support • Experience managing requirements for multi-million dollar projects involving high volume transactions and billing. • User stories, Acceptance Criteria, and requirements documentation in JIRA, TFS, and IBM Rational Requirements Composer • User Interface design and analysis, Use Case documentation • Waterfall and Agile/Scrum (3+ years) methodologies • Managing and performing Functional, Release, and User Acceptance testing • Business process analysis and diagrams • SAP, Siebel, SaaS, Websphere Application Group/technologies, customer-facing web-based and mobile applications • Retail Point of Sale (POS), Loan Origination, and Software Download applications • Database and design skills using SQL Server, MS Access, DB2, and Oracle • Project areas: Banking, Credit Card Management, Configuration Management, Healthcare, Software Sales and Distribution, Supply Chain, Telecommunications